Denial review
Categorising denials by reason, payer and service so the team works the right accounts first and recurring causes become visible.
03 / Denials & A/R
Denial management and A/R follow-up that brings clarity to unpaid accounts
Unworked denials, aging receivables and unclear next steps delay payment and consume your team's capacity. Accancy helps hospitals and physician groups organise work queues, investigate why claims are not being paid, support appeals and track every follow-up action until the account is resolved.
Discuss denials & a/r supportSigns your team could use support
- A/R over 90 days keeps growing
- Denials are written off because no one has time to appeal
- The same denial reasons keep coming back
- Accounts are touched repeatedly without a recorded next step
- Timely-filing and appeal deadlines are being missed
What our denials & a/r support includes
Aged A/R follow-up
Working aged balances by payer and age bucket, confirming claim status, correcting and resubmitting where needed, and escalating stuck accounts.
Appeal support
Preparing appeal packets and letters with the supporting documentation, tracked against payer deadlines.
Next-action tracking
Every account touched gets a recorded outcome and next step, so nothing goes quiet and your reports show real progress.
Who it's for
Hospitals and physician groups with growing aged A/R, a denial backlog, or recurring denial patterns they want to understand and reduce.
How an engagement starts
- Understand. Talk through your current workflow, workload and the issues your team needs help with.
- Define. Confirm the scope, systems access, review process and reporting expectations.
- Begin. Align on onboarding and handoffs, then review progress together as the work gets underway.
Frequently asked questions
What is the difference between denial management and A/R follow-up?
A/R follow-up works unpaid claims to find out where they stand and move them to payment. Denial management focuses on claims the payer has rejected or denied: finding the reason, correcting or appealing, and tracking the root cause so it happens less often.
Which accounts do you work first?
We agree the priority with you, usually by a mix of balance, age and payer deadlines, so effort goes where it is most likely to recover payment.
Do you help prevent denials, not just work them?
Yes. Denial review includes tracking reasons by payer and service, and we share recurring patterns with your team so the cause can be fixed upstream.
Can you work old A/R that our team has written off as hard to collect?
We can review older inventory with you, confirm what is still within payer filing and appeal limits, and focus effort on accounts that remain recoverable.